Pizza Hut Franchise Faces Wage Theft Allegations Over Driver Pay Cuts and Timesheet Edits
A major Pizza Hut franchise in Scotland is under fire after delivery drivers and the Unite union accused the company of wage theft, unlawful pay changes, and altering timesheets without consent.
The company, Glenshire Group, which runs 22 Pizza Hut delivery locations and employs over 100 drivers, is alleged to have made sudden changes to pay structures—scrapping per-delivery commissions and introducing unpaid rest breaks retroactively—without proper consultation.
Drivers Say Pay Was Cut With No Warning
Cian, a delivery driver in Glasgow, said his pay was increased to £12.21 per hour, in line with the new National Living Wage, but his £1.45 per delivery commission—which helped cover fuel and vehicle costs—was removed without discussion.
“I’ve been living paycheque to paycheque,” said Cian, who’s worked at Pizza Hut for over two years. “Without that £1.45, we can’t afford to do the job. One store lost all its drivers overnight.”
In a letter sent to staff on March 10, Glenshire announced that the commission model had been scrapped, stating it was essential to ensure business sustainability.
The company later told the BBC that the commission wasn’t removed but replaced by a per-mile reimbursement model. However, workers say this change wasn’t properly explained or negotiated.
Union Claims Unlawful Practice
Unite Hospitality’s Bryan Simpson called Glenshire’s actions “blatantly unlawful,” accusing the franchise of trying to cut costs before the April 1 rise in National Insurance contributions and wages.
He added that the new payment model could bring workers below the legal minimum wage once fuel costs are factored in. “This is fire and rehire by another name,” he said.
Unite also accused Glenshire of retroactively editing timesheets to add unpaid 20-minute breaks. In a message seen by the BBC, Glenshire’s director allegedly instructed managers to delete the previous week’s timesheets and insert breaks.
One manager, speaking anonymously, said it was “impossible” to take those breaks in reality: “Not only do we not get breaks—we’re now charged for the breaks we didn’t take.”
Company Responds Amid Calls for Investigation
Glenshire Group said it is committed to “robust employment practices” and denied changing break policies. It added that switching to self-employment was being offered as a voluntary option, not mandated.
Meanwhile, Pizza Hut UK issued a statement distancing itself from the allegations, saying that while Glenshire operates independently, it expects all franchises to uphold fair employment standards.
“We take these allegations seriously,” a Pizza Hut UK spokesperson said. “Glenshire will be engaging with concerned employees and we will continue investigating.”
Legal Risk for Franchise
Employment lawyer Joanne Moseley warned that failing to reimburse driver fuel costs may breach National Minimum Wage laws when the new rate takes effect. “If proven, HMRC can investigate and impose financial penalties,” she noted.
Cian said he knows speaking out puts his job at risk, but he believes it’s necessary: “I’m trying to help those who can’t speak up. What Glenshire is doing isn’t just wrong—it’s dangerous.”
